calming upset customers fifty minute

Title

Title:	Calming Upset Customers (Fifty-Minute)
Author:	Morgan
Description:	Product Description Turn upset customers into satisfied customers quickly and professionally. ... (more)
Available:	No copies available

Title:	Crisp: Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (Fifty-Minute Series.)
Author:	Rebecca Morgan
Description:	Product Description This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs with... (more)
Available:	No copies available

Title:	Calming Upset Customers, Fourth Edition: Stay in Control in Any Situation (Crisp Fifty-Minute Series)
Author:	Rebecca Morgan
Description:	Product Description When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot.... (more)
Available:	No copies available