0060915803 SHOW MOOCHABLE + ? RELATED SEARCHES > ADVANCED SEARCH > HIDE COVERS - ASIN Title: Moments of Truth Author: Jan Carlzon Description: Product Description The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. ... (more) Wishlists: This book is on several wishlists: Floyd (USA: UT). Available: No copies available WISHLIST ADD + SAVE FOR LATER + AMAZON > RECOMMEND > DETAIL > Search BookMooch for a book: SEARCH BOOKMOOCH > Search Amazon for a book: amazon.co.uk amazon.de amazon.es amazon.fr amazon.it amazon.cn SEARCH AMAZON >