| Author: |
|
Sean McManus
|
| Title: |
 |
The Customer Service Pocketbook (The Pocketbook) |
| Moochable copies: |
|
No copies available |
| Amazon suggests: |
|
| Topics: |
|
| Published in: |
|
English |
| Binding: |
|
Paperback |
| Pages: |
|
112 |
| Date: |
|
2002-03-01 |
| ISBN: |
|
1903776007 |
| Publisher: |
|
Management Pocketbooks |
| Weight: |
|
0.79 pounds |
| Size: |
|
4.25 x 0.25 x 6.0 inches |
| Edition: |
|
2nd Revised edition |
Amazon prices: |
|
|
|
|
|
| Description: |
|
Product Description
This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to customers, effective communication, and more. It includes self-assesments, exercises and quizzes.
|
| URL: |
|
http://bookmooch.com/1903776007 |
|
|
