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David R. McDonald : Analysis of Communication Networks: Call Centres, Traffic, and Performance (The Fields Institute Communications)
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Author: David R. McDonald
Title: Analysis of Communication Networks: Call Centres, Traffic, and Performance (The Fields Institute Communications)
Moochable copies: No copies available
Topics:
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Published in: English
Binding: Hardcover
Pages: 200
Date: 2000-09
ISBN: 0821819917
Publisher: Amer Mathematical Society
Weight: 1.28 pounds
Size: 7.25 x 0.75 x 10.0 inches
Amazon prices:
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Description: Product Description
This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled "Stability and Load Balancing of a Network of Call Centres" and "Traffic and Performance".

The call center industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call center. While this was the motivating application, many of the papers are also applicable to more general distributed queueing networks.

The second part of the volume discusses the characterization of traffic streams and how to estimate their impact on the performance of a queueing system. The performance of queues under worst-case traffic flows or flows with long bursts is treated. These studies are motivated by questions about buffer dimensioning and call admission control in ATM or IP networks.

This volume will serve researchers as a comprehensive, state-of-the-art reference source on developments in this rapidly expanding field.

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