| Author: |
|
R.M. McNealy
|
| Title: |
 |
Making Customer Satisfaction Happen |
| Moochable copies: |
|
No copies available |
| Topics: |
|
| Published in: |
|
English |
| Binding: |
|
Hardcover |
| Pages: |
|
192 |
| Date: |
|
1994-09-01 |
| ISBN: |
|
0412589206 |
| Publisher: |
|
Springer |
| Weight: |
|
1.0 pounds |
| Size: |
|
6.26 x 0.67 x 9.33 inches |
| Edition: |
|
1994 |
Amazon prices: |
|
|
| Previous givers: |
|
1 Casey (USA: OR) |
| Previous moochers: |
|
1 Jerry (USA: OK) |
|
|
|
| Description: |
|
Product Description
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
|
| URL: |
|
http://bookmooch.com/0412589206 |
|
|
