| Author: |
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Richard C. Whiteley
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| Title: |
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The Customer-Driven Company: Moving from Talk to Action |
| Moochable copies: |
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No copies available |
| Amazon suggests: |
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| Recommended: |
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| Topics: |
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| Published in: |
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English |
| Binding: |
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Hardcover |
| Pages: |
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308 |
| Date: |
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1991-09 |
| ISBN: |
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0201570904 |
| Publisher: |
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Perseus Books |
| Weight: |
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1.35 pounds |
| Size: |
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1.1 x 6.42 x 9.45 inches |
Amazon prices: |
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| Previous givers: |
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2 Richard (USA: MA), Chris Peltz (USA: CO) |
| Previous moochers: |
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2 Chris Peltz (USA: CO), Greg Buescher (USA: OR) |
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| Description: |
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Product Description
Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.
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| URL: |
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http://bookmooch.com/0201570904 |
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